How to contact us

To get support or other information

Contact information

You can contact us by filling out the following form to make suggestions or for support. We usually respond within 12-24 hours of receiving your email. Since we are striving to the best of our abilities to make products as better as possible, we provide free email support for all our products to all users (including trial users), however we will give preferences for our registered customers.
Please include the following is helpful for us to reproduce your problem in our system and respond rather:

  1. Version of the program you are talking about;
  2. The operating system do you use (Windows XP, 2000, 98, ME);
  3. Type of Internet connection do you have (Dial-up, DSL, Cable, T1, Other);
  4. Clearly describe the steps you took before the problem appeared. We need reproduce the problem to resolve it faster.

Don't forget to fill out the valid return Email address to get answer!


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